Axcess Tax - Upload error when electronic filing return

ISSUE: "Upload Error" when electronic filing a return in CCH Axcess Tax

SOLUTION: Remove the PDFs from the return and re-attach. The problem is that Axcess Tax is not being given an opportunity to actually attach the file first and the calculation process is interfering with the file upload.

**see notes at the bottom for other ways to resolve this issue

Check the PDF attachment section to make sure a PDF exists, the View Attachment button should be colored and selectable

Remove the PDFs from the return
Attach the PDF again, but wait until the window below shows and goes away

Calculate the return again and export it to electronic filing

*Note*: If you continue to receive the error message after following the steps above, please try the following:

Reduce the file size
- Open the file in Adobe > Select File > Reduce file size > wait for the new file to be created
- Alternatively, print the color PDF to adobe again and change the color to B&W
Save the PDF on your local machine from which the return is being exported (Desktop, Documents, Downloads) and attach it from there rather than a network location
Minimize the length of the file name