Engagement - Reset your password

ISSUE: If an Engagement password is forgotten.

• Open Engagement on your computer or in Citrix
• If not already filled in, enter your username
• Click on the link below the login information "Forgot password?"

• A window will appear stating that a temporary password will be sent to your email address

• Once you receive the email you can copy and paste the temporary password from the email into the Password field on the Engagement login window
• A window will appear to reset your password
• Copy and paste the temporary password into the Old password field and then enter a new password and confirm 

• Once you are in Engagement. Express Sync any binder to update your password in the KSMENG CFR and complete the password reset process