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Engagement - Read Only Error 'X3TM-4ZS32'

Modified on: Thu, Dec 28 2023 1:57 PM

"Support Code: X3TM-4ZS32," upon opening or printing a checked in Word workpaper in ProSystem fx Engagement

Symptoms

  • "Support Code: X3TM-4ZS32," upon opening or printing a checked in Word workpaper in Engagement.
  • Graphical user interface, text, application

Description automatically generated

Cause

  • Workpaper not checked out. 
  • Microsoft Office update no longer allowed editing or printing on Read-Only status workpapers. 

Resolution

In prior Microsoft Office versions, editing or printing a workpaper in Read-Only status (unassigned or checked in) was allowed.
 Changes in Microsoft Office version 2206 (Build 15330.20004) indicates the following below. 

  • "We fixed an issue where the interaction mode showed “Editing” when a document was in read-only mode."

 

This change will no longer allow editing or printing in Read-Only mode regardless if the workpaper is in Engagement or created from the Desktop. Engagement requires sticking to the Semi-Annual Enterprise Channel (different from the Semi-Annual Enterprise Channel (Preview)), or rolling Office back to a release prior to 2206. 


A repair of Engagement or Workpaper Manager will be required afterwards.

For instructions on rolling back the version of Office, see below.

 

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