Engagement - Read Only Error 'X3TM-4ZS32'
"Support Code: X3TM-4ZS32," upon opening or printing a checked in Word workpaper in ProSystem fx Engagement
Symptoms
- "Support Code: X3TM-4ZS32," upon opening or printing a checked in Word workpaper in Engagement.
Cause
- Workpaper not checked out.
- Microsoft Office update no longer allowed editing or printing on Read-Only status workpapers.
Resolution
In prior Microsoft Office versions, editing or printing a workpaper in Read-Only status (unassigned or checked in) was allowed.
Changes in Microsoft Office version 2206 (Build 15330.20004) indicates the following below.
- "We fixed an issue where the interaction mode showed “Editing” when a document was in read-only mode."
This change will no longer allow editing or printing in Read-Only mode regardless if the workpaper is in Engagement or created from the Desktop. Engagement requires sticking to the Semi-Annual Enterprise Channel (different from the Semi-Annual Enterprise Channel (Preview)), or rolling Office back to a release prior to 2206.
A repair of Engagement or Workpaper Manager will be required afterwards.
For instructions on rolling back the version of Office, see below.