Engagement - Unable to detect a connection

ISSUE:

"Unable to detect a connection to either the network or SQL. Close the application and contact the network administrator" when logging into CCH® ProSystem fx® Engagement or Workpaper Manager.

RESOLUTION 1:

- click the windows button

- type appchecker and select CCH ProSystem fx Engagement App Checker UI

- when the dialog window appears, select Fix All

- Close appchecker and re-open Engagement

Please contact helpdesk@ksmcpa.com if this does not solve the issue.