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Engagement - Unable to detect a connection

Modified on: Tue, May 2 2023 8:13 AM

ISSUE:


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"Unable to detect a connection to either the network or SQL. Close the application and contact the network administrator" when logging into CCH® ProSystem fx® Engagement or Workpaper Manager.


RESOLUTION 1:

- click the windows button

- type appchecker and select CCH ProSystem fx Engagement App Checker UI

- when the dialog window appears, select Fix All

- Close appchecker and re-open Engagement


Please contact helpdesk@ksmcpa.com if this does not solve the issue.



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