ISSUE:

The client is sent an invitation link to access a newly created (by KSM) QBO company. The client indicates that "the link isn;t working"

When they click the link, nothing happens on-screen. No error. No message.

RESOLUTION:

The client has multiple QBO companies and they were logged in at the time of receiving the invitation link. Have the client open QBO and log in. After that, have them select the icon in the top right and select Sign Out. Closing the browser does not sign them out.

Once they do this, the client can click the invitation link again and they will be able to access the newly created company.