ISSUE:

Staff are opening a ZIP file and then dragging directly into DMS.  This behavior is not supported by Microsoft and will result in missing or corrupted files in DMS. Files inside of a compressed zip file must be extracted prior to moving them to DMS.

RESOLUTION:

• Save the file to your hard drive (i.e. "C:\temp")
• Using File Explorer, navigate to the file
• Right-Click the Zip file and choose "Extract All..."
• Confirm the destination folder and click "Extract"
• Navigate to the new destination folder
• Since the files are now extracted, you can drag-and-drop the files into a library in SharePoint Online