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Freshservice - Service Request - New Application Request

Modified on: Wed, Jul 19 2023 6:13 PM


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Here's an interactive tutorial

** Best experienced in Full Screen (click the icon in the top right corner before you begin) **

https://www.iorad.com/player/2167641/Freshservice---Service-Request---New-Application-Request

13 STEPS

1. The first step is to log into FreshService using SSO

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2. Select "Request a Service"

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3. Select "Requests for IT"

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4. Select "New Application Request Form"

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5. Select the "Name of 3rd Party Application" text box.

Enter the name of the application you wish to request.

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6. Select the "Is this a stand-alone app or a Microsoft Teams app?" dropdown box.

Then indicate whether it is a Microsoft Teams Application or a Stand Alone application.

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7. Select the "If Possible, please include the URL for the Publisher Site" textbox.

Then enter the URL for the publisher site if you have it available.

This will make investigation of the application easier if there are many apps with the same name.

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8. Select the "What is the business purpose of this app?" Textbox.

Enter a description of your groups need for the application.

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9. Select the "What individuals need Access to this App?" textbox.

Please enter the names or the group name of the individuals that need access to this application.

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10. Select the "Does this App require a license?" drop down menu.

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11. Select whether the application requires a license to the best of your knowledge.

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12. Select "Place Request"

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13. Confirm all details are correct. Then select Confirm.

That's it! You're Done!

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