ISSUE:

• PE (Practice Engine) is not rendering correctly or is having graphical errors.
• PE is not allowing you access to certain areas.
• PE is giving error "The Job workflow status could not be updated. The job is not in progress."
• DMS is not displaying the DMS or Portal Tools.
• DMS is not displaying the most up-to-date tools or features.
• Generally a good first step in dealing with PE/DMS(SharePoint) issues overall.

RESOLUTION:

Follow the steps below to clear the page cache and perform a hard reset

1. On the Client page that has the issues press "F12". The Developer Tools Pane will appear.
   
   
   
2. On the upper-left of the browser Right-Click the refresh button and select "Empty Cache and Hard Reload"
   
   
   
3. If no drop-down menu appears, click refresh and try to right click again.
   
   
   
4. You may now close the developer tools pane by pressing F12 or clicking the X on the pane..