Freshservice - How to Report an Issue

If you need to report an IT issue please do the following

1. Go to https://support.ksmcpa.com/support/home and please use your network credentials if prompted.

2. Select Report an Issue

3. As you enter a subject in the subject line, review the Suggested Articles on the right side to research the issue you might be having. Select the article to review a possible solution:

4. Please fill out the form with as much detail as possible, including screenshots and error messages. Use the following as a guide:

Client Number and Name
Year (if applicable)
Application you are using
Screenshots of error messages

5. After completing the form, please hit Submit. An IT Support Technician will contact you after reviewing the issue