ISSUE: Do not know how to raise a ticket with Support Services using KSM IT ServiceBot within Teams.

SOLUTION: To raise a ticket with Support Services you can always send an email, or you can utilize the KSM IT ServiceBot in Teams to raise a ticket.

1) Find the KSM IT ServiceBot chat in Teams, if you do not see it along the right side options try searching for it in the Search window. 

2) Type "Ticket" or "Raise a ticket" and select the Raise a ticket button.

3) Fill in the field with details of the ticket request and select Submit. 

4) A new ticket will be created and your chat window will confirm for you. From here you can select "Reply to ticket" to see the latest correspondence on the ticket and submit any additional details.

**Note** If you raise a ticket with an email into the helpdesk or through the Helpdesk Portal this ServiceBot will also update to show the ticket.

5) You can track any of your open tickets as well. This solution can show you how to do that: FreshService - KSM IT ServiceBot in Teams - Tracking a raised ticket