ISSUE: How to track the status of any open ticket using the KSM IT ServiceBot

SOLUTION: Follow the steps below to track any open ticket.

1) Locate the KSM IT ServiceBot in Teams in your list of Chats. Or you may need to search for it.

2) Click into the "Type a new message field" and select the "my tickets" option and press Enter. Alternatively, if the option does not appear then type my tickets and press Enter. 

3) Select the "Requested by me" option. 

4) The KSM IT ServiceBot will then display all open tickets that you have raised.