ISSUE:

A file saved in your OneDrive needs to be restored to a previous version.

RESOLUTION:

• On your laptop, open File Explorer and navigate to OneDrive - KSM Business Services Inc

• Find the file that needs to be restored and right-click it. Find the Version history button in the menu and click it.

• In the version history list, click the More Options menu to the right of a version.

• To preview a file, click the Download button.

• A web browser will open and the selected version will be downloaded. Click the download to open the file preview.

• Open the downloaded version. It will open as read-only and cannot be edited.

• To restore this version, return to the version history list and click the Restore button. 

• After a few seconds, a new version will appear at the top of the list. This is the restored document.

• Click the Open button next to the latest version to edit the document.