SafeSend - ERROR in Reading the Document

ISSUE:

Trying to upload a PDF to SafeSend Returns
Received email:
- *PLEASE DO NOT REPLY TO THIS EMAIL NOTIFICATION*
  
  The SafeSend Returns recognition engine encountered an error in reading or organizing the document named CLIENT NUMBER Clnt V1 (1).pdf . Please resubmit the document.

RESOLUTION:

Identified that the upload is not password protected, was printed from Axcess and is a client copy
Re-print the Client Copy, add a new barcode, upload to SafeSend Returns again paying attention to the naming of the file