ISSUE:

• Trying to upload a PDF to SafeSend Returns
• Received email:
  • *PLEASE DO NOT REPLY TO THIS EMAIL NOTIFICATION*

    The SafeSend Returns recognition engine encountered an error in reading or organizing the document named CLIENT NUMBER Clnt V1 (1).pdf . Please resubmit the document.

RESOLUTION:

• Identified that the upload is not password protected, was printed from Axcess and is a client copy
• Re-print the Client Copy, add a new barcode, upload to SafeSend Returns again paying attention to the naming of the file