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ShareFile - What is Retention Period

Modified on: Wed, Oct 18 2023 4:48 PM

ISSUE:

  • What is the retention period for files uploaded to ShareFile from either DMS or the client


RESOLUTION:

  • ShareFile has a 30-day retention period from the date uploaded by KSM staff or the client
  • After 30 days the files are irretrievable and have been purged from the ShareFile servers
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