ISSUE:

• Staff is not getting the pass-through login to e-Forms RS
• Staff being asked for account, name, password
  
  
  

RESOLUTION:

• e-Forms RS is a direct pass-through from logging in to https://checkpoint.riag.com/ directly
• e-Forms RS shows up under the Tools section
• staff click the e-Forms and are processed through
  
  
• if e-Forms RS is not available as a tool, staff needs to have their subscription updated
  
  
  
• Send a request to the help desk to add e-Forms to your toolset
• Have staff exit Chrome and Checkpoint RIA
• Add WEB5 and WSLC order to the staff from Checkpoint Admin
  
  
  
• Navigate to staff machine and Open Chrome
  • Settings > Extensions > Visit Chrome Web Store
  • Search for Meta4 and add Cegid Peoplenet ClickOnce launcher (follow steps to add)
  • https://chromewebstore.google.com/detail/cegid-peoplenet-clickonce/jkncabbipkgbconhaajbapbhokpbgkdc?utm_source=ext_app_menu
  • Go to chrome://settings/content/popups and check the box "Sites can send pop-ups and use redirects"
• Close Chrome
• Open Chrome and navigate to https://checkpoint.riag.com/ and login with staff credentials
• Agree to any popups > Select Tools > e-Form RS > Continue > Continue
  
  **Note: Troubleshooting document on pass thru issues: chrome-extension://efaidnbmnnnibpcajpcglclefindmkaj/https://eformrs.com/forms15/pass_thru_troubleshoot.ing.pdf

If this still does not work in Chrome, try it in Edge.

1. Enter the following link in the Edge browser: edge://flags/#edge-click-once
2. Scroll to ClickOnce Support setting and select Enabled from the dropdown list
3. Restart the browser