ISSUE:

• Staff is receivng an error message that states "You do not have a license for the selected product. Please contact your system administrator."
  

RESOLUTION:

• The incorrect account number is associated with CCH Document. Staff will need to go through the following steps to re-assocaite Document with the proper account in AppStream
  
  
• Open AppStream. Close all open applications
• In the search field, search for Install and Update Manager
• Select Preferences > Change Account Number
• Enter 759747 when prompted > Save > Close > Close Install and Update Manager
  
  
  
• Open Document in AppStream
• Enter 759747 when prompted
• Document will open based on your network credentials using SSO (single sign-on)

ADDITIONAL INFO:

• If you still receive the error message and the above steps do not correct it, you need to remove the profile associated with your account
• Open File Explorer in the AppStream desktop
• Navigate to c:\users\YOUR NAME\AppData\Roaming\WK\ProSystem FX\Security
• Delete the file that starts with S-1
• Close File Explorer and open Document again. You will need to re-enter 759747