CCH Document - License message
Modified on: Mon, Nov 11 2024 12:55 PMISSUE:
- Staff is receivng an error message that states "You do not have a license for the selected product. Please contact your system administrator."
RESOLUTION:
- The incorrect account number is associated with CCH Document. Staff will need to go through the following steps to re-assocaite Document with the proper account in AppStream
- Open AppStream. Close all open applications
- In the search field, search for Install and Update Manager
- Select Preferences > Change Account Number
- Enter 759747 when prompted > Save > Close > Close Install and Update Manager
- Open Document in AppStream
- Enter 759747 when prompted
- Document will open based on your network credentials using SSO (single sign-on)
ADDITIONAL INFO:
- If you still receive the error message and the above steps do not correct it, you need to remove the profile associated with your account
- Open File Explorer in the AppStream desktop
- Navigate to c:\users\YOUR NAME\AppData\Roaming\WK\ProSystem FX\Security
- Delete the file that starts with S-1
- Close File Explorer and open Document again. You will need to re-enter 759747