ISSUE:

• Staff is missing Knowledge Coach installation

RESOLUTION:

• Staff are able to update their system with Knowledge Coach at their convenience by running a modify installation. The process will take approx 7-9 minutes.
• Follow the steps below for a successful implementation:
  
  
• Close Engagement, Outlook, Word, Excel, Adobe
  
  
• In the Windows search field, type "appwiz.cpl" and press Enter
  
  
• Once the Programs and Features finishes loading, locate CCH ProSystem fx Engagement > Select Change
  
  
• Once the following screen appears, select Next
  
  
• Select Modify > Next
  
  
  
• Expand Workpaper Management > Locate Knowledge Coach > Click the small drop-down > Select "This feature will be installed on local hard drive." > Next > Select Install
  
  
• Once the process has completed, Open Engagement. If you get the message to update KC workpapers, select Yes.
  
  
  
• Please do not open any applications until the process has completed. You should not need to reboot.
• If you receive an error regarding a KC subscription, please send an email to the helpdesk and CC: Tony Miller.