Purpose

Enable staff to make and receive calls and texts from their mobile device as if using their office phone.

Setup Instructions

1. Download the App

   • Go to the App Store (iOS) or Play Store (Android).

   • Search for SNAPmobile and install it.

2. Login to the App

   • Open the app.

   • Host/ID: fluentphone
     

   • Login Name: Your company email address.

   • Password: Your Phone Portal password.

     • If forgotten, reset it via:

       • The app’s “Forgot password” link.

       • FluentPhone Portal > “Forgot Password”.
         

3. Initial Permissions

   • Notifications: Tap Allow to enable call/message alerts.
     

   • Contacts: Optional – grants access to your phone’s contacts.
     

   • Microphone: Tap OK to allow call functionality.
     

Using the App

• Calling:

  • Go to the Contacts tab.
    

  • Select a saved contact or tap the orange dialer button in the lower-right corner to enter a number.
    

• Texting:

  • Tap Chat and SMS (bottom menu).

  • Tap the Pen icon (lower-right) to:
    

    • Enter a number manually

    • Or select from your contacts (if access granted).

  • You’ll receive texts sent to your Shanholt direct dial number (e.g., 212-231-47XX, where XX = your extension).

• Logging Out:

  • Tap the 3 lines (lower-right corner).

  • Tap Log out to stop calls from ringing on your mobile.

Troubleshooting Echo or Audio Issues

• Make sure both the SNAPmobile app and your mobile OS are updated.

• Open the app > Tap the 3 lines > Settings > Enable Echo Cancellation.