Here's an interactive tutorial ** Best experienced in Full Screen (click the icon in the top right corner before you begin) ** https://www.iorad.com/player/2469659/Microsoft-Teams-Voice---How-to-Make-a-Call 4 STEPS 1. The first step is to open Microsoft Teams and Select Calls 2. Use the search box to enter the name or the number of the person you are trying to reach. 3. If the individual you are trying to reach is a KSM employee they will appear in the drop down menu for you to click on. 4. When you are ready to initiate the call, Select Call. That's it! You're Done!

Here's an interactive tutorial ** Best experienced in Full Screen (click the icon in the top right corner before you begin) ** https://www.iorad.com/player/2469672/Microsoft-Teams-Voice---How-to-Merge-Calls 7 STEPS 1. The first step is to initiate a call with the first recipient. 2. Open the Microsoft Teams App 3. Use the phone dial pad to initiate a call with the other participant. 4. Once the second participant answers the call. Select the More button 5. Select the first call you initiated. 6. Select Merge 7. Wait for Microsoft Teams Voice to finish merging the calls. This can be done whether you initiate the calls or someone else calls you. Keep in mind you must not hang up either call during this process. That's it. You're done.

Here's an interactive tutorial ** Best experienced in Full Screen (click the icon in the top right corner before you begin) ** https://www.iorad.com/player/2469677/Microsoft-Teams-Voice---How-to-Setup-your-Voicemail 8 STEPS 1. The first step is to select the triple dot icon 2. Select Settings 3. Select Calls 4. To record a voice recording greeting, Select the Record a Greeting option under the Manage Voicemail section. 5. A call with the Voice Mail assistant will be launched. Follow the instructions of the Voice Mail assistant to record a voice mail greeting. 6. To create a text to speech voicemail greeting, Select the Custom greeting option and enter the text you would like to be read in your greeting. 7. Lastly if you would like to modify the redirect to voicemail flow, select the dropdown box. 8. Select the option you would like to happen when someone is redirected to your voicemail. That's it! You're Done!

Here's an interactive tutorial ** Best experienced in Full Screen (click the icon in the top right corner before you begin) ** https://www.iorad.com/player/2469685/Microsoft-Teams-Voice---How-to-set-calls-to-forward-to-voicemail 4 STEPS 1. The first step is to open Microsoft Teams and Select the Dont Forward button 2. Select Forward to Voicemail or Select More Settings. 3. If you select More Settings, Select the When you receive a call dropdown menu. 4. Select Forward to Voicemail That's It! You're Done!

Here's an interactive tutorial ** Best experienced in Full Screen (click the icon in the top right corner before you begin) ** https://www.iorad.com/player/2467542/Microsoft-Teams-Voice---How-to-Change-Call-Answering-Rules 13 STEPS 1. The first step is to Open Microsoft Teams and Select the triple dot icon at the top right. 2. Select Settings 3. Select Calls 4. If you would like to have all of your calls forwarded, Select the "Forward All Calls" option 5. A new option will appear which will allow you to choose what happens with all of your calls. 6. Here you can select whether to have your calls forwarded to Voicemail, or to have your calls forwarded to a new number or contact. 7. If you wish to do simultaneous ringing, Select the "When you receive a call" dropdown box. 8. Here you can select "Also ring a new number or contact" 9. You will then be prompted to enter the name or number that you would like to setup to simultaneously ring. 10. Once setup you will be able to see the number prompted. 11. To determine what should happen when you do not answer calls, Select the "When you can't answer a call" dropdown 12. Here you can select which action to take when you are not able to answer the phone. Keep in mind that selecting "Do not redirect calls" means you will NOT receive voicemails, and the call will be dropped if unanswered. 13. In order to determine ring time, Select the "Ring for this many seconds before redirecting" dropdown That's it! You're done!