ISSUE:

• Teams is not showing video.
• Teams is using the wrong camera.
• Grey picture with an icon, or fuzzy/dark image in teams instead of video.

RESOLUTION:

WRONG CAMERA/NO VIDEO

1. Select the ellipsis next to your profile picture.
   
   
2. Select "Devices" Tab and Scroll to the bottom of the options listed. Select the "Camera" dropdown and ensure the proper device is selected.
   
   
3. If you do not see the device listed, and it is an external device, please ensure it is connected to your machine properly by following the cable and removing/plugging in the connector to ensure it is fully seated. 

GREY PICTURE | FUZZY/DARK IMAGE

• if you are experiencing a Grey picture or fuzzy/dark screen similar to the examples above please try the following:
  • If you are using the integrated camera (in your laptop) make sure the laptop is open, and the privacy shutter is open
    (set to the right on a Lenovo P16S)
    
    
    
  • If you are using an external webcam please make sure any shutters/privacy covers are opened.