ISSUE: The Document add-in is not showing in Outlook in the CSA Horizon Desktop RESOLUTION: Close Word, Excel and Outlook Open CCH Axcess Dashboard Select User options > Plug-ins Select Install for Word, Excel, Outlook Close CCH Axcess Dashboard Open Outlook. The CCH Axcess add-in should appear

ISSUE: Staff is receivng an error message that states "You do not have a license for the selected product. Please contact your system administrator." RESOLUTION: The incorrect account number is associated with CCH Document. Staff will need to go through the following steps to re-assocaite Document with the proper account in AppStream Open AppStream. Close all open applications In the search field, search for Install and Update Manager Select Preferences > Change Account Number Enter 759747 when prompted > Save > Close > Close Install and Update Manager Open Document in AppStream Enter 759747 when prompted Document will open based on your network credentials using SSO (single sign-on) ADDITIONAL INFO: If you still receive the error message and the above steps do not correct it, you need to remove the profile associated with your account Open File Explorer in the AppStream desktop Navigate to c:\users\YOUR NAME\AppData\Roaming\WK\ProSystem FX\Security Delete the file that starts with S-1 Close File Explorer and open Document again. You will need to re-enter 759747