LastPass First Time Login Guide Activate your LastPass account Once you have been notified that KSM has added you as a LastPass user, you will need to activate your account. We have enabled the use of your network credentials as your “master password”. This guide will walk you through the process of first-time login and setup.    You will receive a notification from do-not-reply-support@lastpass.com. And the invite email will look like this:  Note: Copy the activation code in the email.  Select Activate LastPass.  Paste the activation code in the field asking for the code.   Select Continue. You can ignore the next page as you will already have the extension installed in Chrome.  You will already have the extension installed. Click the LastPass icon  in your browser toolbar to log in. Enter your email address. You’ll notice that the password field will go away when you do so. Select Log In.  You’ll now be prompted to put in your network credentials, just like you would your KSM email, for example.   You are now signed in!  Note: If you are at a KSM office and connected to KSM Wi-Fi you will NOT be prompted for DUO 2FA. If you are not connected to KSM Wi-Fi, you will be prompted for DUO 2FA upon sign-in. If you’re connected to KSM Wi-Fi and you’ve already signed-in to the extension once, you will not have to continually enter your password.  After sign-in, this tab will open asking to set up personal account linking. Select I want to skip for now.  Your vault will now open, and you have access to LastPass! 

LastPass Adding Vault Entries You can add a new site password entry (i.e., a set of credentials to log in to a website or app, typically containing a username or email address and password) to your LastPass vault in several ways – while logging in to a website, saving manually, or adding directly within your vault. You can store an unlimited number of password entries in your LastPass vault. Make sure you’re logged into the web browser extension first.  Click the inactive (grey or black) LastPass icon in your web browser toolbar.  Enter your email address and it will prompt for your network password, then click Log In. An active LastPass icon is displayed and you are now logged in. Add a password by logging in to a site In your web browser, navigate to your desired site.  Enter your username and password for the site and proceed to log in.  When prompted by LastPass, click Add to add the site entry to your vault. The site has now been added to your vault.     Save a password manually In your web browser, navigate to your desired site.  Enter your login credentials to the site, but do not log in.  Click the active LastPass icon , then go to Add item > Save All Entered Data at the bottom of the menu.  All captured fields are displayed. If desired, enter more information and specify your desired settings for the item.  Click Save when finished.  Your site has now been added to your vault.                  Add a password while in your vault Log in to LastPass and access your vault by doing either of the following:  In your web browser toolbar, click the LastPass icon and select Open My Vault. Or go to https://lastpass.com/?ac=1 and log in with your email address and network password. Select Passwords in the left navigation.  Select the Add icon  in the bottom right-hand corner of the screen.  Enter the URL of the site, and all other information you want to store. You can also select a folder to store it within. If desired, click Advanced Settings and enable the checkbox(es) for additional security options of Require Master Password Reprompt, Autologin, and/or Disable Autofill.  Select Save.  Your site has now been added to your vault.  Clone an entry in your vault This can only be done from the online vault at https://www.lastpass.com/  Go to https://lastpass.com/?ac=1 and log in with your email address and network password. To clone a single item, right-click on the entry you wish to clone then select Clone. To clone multiple items, check the boxes for each of your item entries, then use the Action drop-down menu and select Clone. If desired, make changes to any of the site entry fields. If no changes are made, your site entry will be an exact copy of the original.  Select Save.  Your site has now been added to your vault.   

How do I import passwords from the Chrome Password Manager? You can seamlessly import all of your stored login credentials from the built-in Google Chrome Password Manager directly to your LastPass vault.  Import using the web browser extension or from within the LastPass vault Before you begin: Export your passwords from Chrome.  Log in to LastPass and access the Import page by doing either of the following:  Login method Instructions LastPass web browser extension Select in your web browser toolbar, then go to Account Options > Advanced > Import. LastPass website Go to https://lastpass.com/?ac=1 and enter your email address and master password, then click Log In. Select Advanced Options > Import in the left navigation. The Import page opens. Use the drop-down menu to select Chrome Password Manager.  Click Choose File, then select the file you exported from Chrome and click Open.  Click Upload.  The items found in the Chrome export file are displayed. Choose from one of the following options:  Select the data you want to import, then click Import Selected. Click Import All to import everything in your Chrome export file.   Note: If you want to exclude items with the same username, password, and URL that already exist in your vault, enable Remove duplicate items.  Note: Incomplete items (entries that are missing a username, password, and/or URL) will be omitted from the import (this is indicated by a note in the Notes column).  Your selected login credentials have been imported from Chrome into your LastPass vault.  Import using the web browser extension or from within the LastPass vault – new experience Log in to LastPass and access the Import page by doing either of the following:  Login method Instructions LastPass web browser extension Select in your web browser toolbar, then go to Account Options > Advanced > Import. LastPass website Go to https://lastpass.com/?ac=1 and enter your email address and master password, then click Log In. Select Advanced Options > Import in the left navigation. Select Chrome.  Your vault displays the Step 2/3. Export & upload page. Under Upload the exported file to LastPass, choose from the following:  Drag and drop the file containing the passwords exported from your Chrome Password Manager. Select browse your computer. Browse for the Chrome export file on your computer, select it and click Open. Your vault displays the items found in the Chrome export file. Troubleshooting: If incomplete items are detected (entries are missing a username, password, and/or URL), select next to the affected item (under the Data Status column), then enter the missing information and select Save. By default, all items are selected for import. If desired, make the following changes:  De-select items you don't want to import. If you want to create duplicate items (by importing items with the same username, password, and URL that already exist in your vault), enable the Select all duplicates setting at the bottom of the list. Select Import All.  Your selected login credentials have been imported from Chrome into your LastPass vault.  Autofilling after import Once imported, you might notice that some websites do not autofill right away. This is because LastPass needs to “see” the website in order to capture the exact username and password fields, as they differ from website to website. When you visit the website for the first time after importing, use the in-field icon to force fill the credentials and log in. It will autofill every time after that.  

How do I import passwords from another password manager?  If you are coming to LastPass from another password manager, you may already have spent a considerable amount of time storing your usernames, passwords, and other data within that program or web browser. To assist with this transition, you have the ability to import your stored data seamlessly into LastPass. Lastpass supports the import of password managers from Dashlane, 1Pasasword, Keeper, Bitwarden, KeePass, and Roboform.  Before you begin: Export your stored data from the other password manager as a CSV file.  Log in to LastPass and access the Import page by doing either of the following:  Login method Instructions LastPass web browser extension Select in your web browser toolbar, then enter your email address and master password and click Log In. Select then go to Account Options > Advanced > Import. LastPass website Go to https://lastpass.com/?ac=1 and enter your email address and master password, then click Log In. Select Advanced Options > Import in the left navigation.       Select the password manager.   Upload your exported password manager CSV (by selecting it from your computer or using the drag-and-drop method).  Troubleshooting: If incomplete items are detected (entries are missing a username, password, and/or URL), select (under the Data Status column), then enter the missing information and select Save. By default, all items are selected for import. If desired, make the following changes: De-select items you don't want to import. If you want to create duplicate items (by importing items with the same username, password, and URL that already exist in your vault), enable the Select all duplicates setting at the bottom of the list. Select Import All.   You have imported your stored passwords from your password manager into LastPass.  Autofilling after import Once imported, you might notice that some websites do not autofill right away. This is because LastPass needs to “see” the website in order to capture the exact username and password fields, as they differ from website to website. When you visit the website for the first time after importing, use the in-field icon to force fill the credentials and log in. It will autofill every time after that.  

How do I install and log in to the LastPass app for iOS? You can download and install the LastPass app for iOS to use for all of your password management needs while on the go. Download the LastPass app for iOS in the App Store.  Tap Get > Install.  Note: To ensure optimal vault performance, it is recommended that you enable push notifications for the LastPass app in your iOS device's Settings.  When the installation finished, open the LastPass app.  Enter your email address. Once you enter your address, you will get a prompt to login with your network credentials (the same password as your computer/email).     Note: If you are at a KSM office and connected to KSM Wi-Fi you will NOT be prompted for DUO 2FA. If you are not connected to KSM Wi-Fi, you will be prompted for DUO 2FA upon sign-in.  If you want to use FaceID or TouchID to login into the iOS app simply select Settings within the app, Security, and then select “Unlock with FaceID” (or TouchID).     You have installed and logged in to the LastPass app for iOS. Your vault is displayed, where you can navigate using the All items view or by searching for individual passwords, secure notes, or form fill items.                  How do I get AutoFill to work on my iPhone?  If you login to a site or app that isn’t already saved to your vault, you can save it from the mobile login screen to LastPass. First tap the password field and you should see the word “Passwords” come up over your keyboard. When you tap “Passwords” the LastPass screen will come up. Use your Touch ID or Face ID to authenticate and you’ll be in your vault.   Tap the + button at the top right corner. From there you can enter your username and passwords. Tap “Save”. Once you hit “Save”, you will be taken back to the login screen of the app or site and your credentials will be filled in for you.    You'll also want to be sure that LastPass is set as your Autofill service on iPhone as well by following these steps: Open the Settings app on your phone Tap Passwords & Accounts   Tap Autofill Passwords   Turn the toggle on to Autofill Passwords   Select LastPass from list   Unselect iCloud Keychain    How do I add and manage passwords in the LastPass app for iOS? Open the LastPass app.  Tap Add in the top navigation.  Tap Password.  Tap to select a pre-populated service or tap Add New Password to create your own.  Enter the following information:  Name URL Username Password Select an existing folder or create a new folder for the password.  Optional: Enable the following options for your new password:  Favorite: This setting adds sites to the favorite folder for quick and easy access.  Require Reprompt: Adds an additional layer of security, that requires you to enter your master password in order to gain access to the item.  Never Autofill: Prevents LastPass from filling the login information automatically.  AutoLogin: Submits the login information automatically for the site.  Tap Save in the top navigation.    Edit an existing password Choose a password, then tap to select it.  From the menu, you can do the following:  Launch: Launches the site in your mobile web browser.  Copy Username: Copies your username to your clipboard.  Copy Password: Copies your password to your clipboard.  View: View the following password entry information: Name, Folder, URL, Username, and Password. You cannot edit in this view but can access editing by tapping Edit in the top navigation.  Edit: Edit the password entry including the name, folder, URL, username, password, generate new password, note, favorite, require a reprompt, never autofill, and autologin.  Show Password: Displays your password. In this view you can copy your password to your clipboard.  Share: Share the password entry with another person by entering their email address. If desired, enable the Show Passwords field so the user can view or change the password.  Manage Share  View the users who have shared access to the password. Revoke access to the password by selecting a user and tapping Unshare. Share the password with more users by tapping Add in the top navigation.  Delete  Delete the password entry. Tap Yes to confirm.     

LastPass Sharing Items   How do I share a password? You can share the passwords stored in your vault with other users. This can be done on individual passwords, or you can configure shared folders.  Log in to LastPass and access your vault by doing either of the following:  In your web browser toolbar, click the LastPass icon and select Open My Vault. Go to https://lastpass.com/?ac=1 and log in with your email address and network password. Select Passwords in the navigation pane, then locate the password you want to share.  Select the password entry, click the Share icon .  When prompted, enter the email address(es) of the recipient(s). If desired, check the box to enable the Allow Recipient to View Password option.  Click Share to send the password to your recipient(s).  Once you have shared your password, your recipient will remain in a Pending status until they accept the share. You can click the Resend Invitation icon or the Cancel Invitation icon .  Once your recipient accepts, that password is shared with them. If updates are made to the password, you must share again to ensure that the recipient has the most up-to-date version of the password. If desired, you can click the Revoke Access icon to remove their access.  Note:  This ONLY works for KSM staff and will not work for external accounts.     How do I create and use a shared folder?  Share password entries and secure notes with other LastPass users by creating a shared folder in the Sharing Center. Alternatively, you can convert an existing folder to a shared folder as well. Log in to LastPass and access your vault by doing either of the following:  In your web browser toolbar, click the LastPass icon and select Open My Vault. Go to https://lastpass.com/?ac=1 and log in with your email address and network password. Create a shared folder manually, or convert an existing folder into a shared folder by doing either of the following:  Action in LastPass Instructions Create a shared folder manually Select Sharing Center in the left navigation. Click the Manage Shared Folders tab. Click the Add Shared Folder icon . Enter a name for your shared folder, then click Create or Add. Convert an existing folder to a shared folder Locate your existing folder in your vault. Right-click on the folder, then select Share. Enter a name for your newly converted shared folder, then click Create or Add.   Your new shared folder now appears within the Manage Shared Folders tab in the Sharing Center, as well as within your vault view.  Once you have created a shared folder, invite users or groups, grant access permissions, and restrict access.  User groups are added to shared folders just like individuals; the groups are created in the Admin Console and available in the drop-down list of users when you create or edit a shared folder. Select Sharing Center in the left navigation.  Hover over your desired shared folder and click Manage.  In the Invite Users or Groups field, enter the name of each user or group you want to invite, and select each when populated. You cannot invite other users outside of KSM with whom to share your folder.  If desired, enable the Send Email checkbox to inform the selected users or groups via email that they are invited to access your shared folder.  In the Permissions section, you can enable the checkbox(es) of the access you want to set for your selected users.  Once selected, click Invite, and the invited users and groups are added to the list of approved users.  Tip: You can view the "Invite Accepted" column in the right navigation to track when the user or group of users accepts your invitation via the Sharing Center within their own account.  If desired, check the box for the Hide Passwords option to prevent the user or group from viewing the site password entry. Learn more about hidden passwords.  Click Save when finished.                      How do I view and accept a shared item? View your shared items, items that have been shared with you or accept shared items from others in your LastPass vault. Within your LastPass vault, select Sharing Center in the left navigation.  Action in LastPass Instructions View shared items You can select either the Shared with Others or Shared with Me tab to view shared items. Accept a shared item Select the Shared with Me tab, and under the "Pending" section, one or more items are listed. Hover over the pending item and click Accept. By default, all accepted shared items are stored in the Sharing Center under the Shared with Me tab in the "Accepted" section. If desired, click the Edit icon and define a specific folder.          About hidden passwords for shared items When you share an item, regardless of whether or not you enable the Allow Recipient to View Password option, you should be aware of the following: Savvy end users could potentially access the password if they capture it using advanced techniques, but LastPass will never be able to access this data because it has been encrypted using their public key. It is also possible to obtain shared passwords using another password manager.  For these reasons, LastPass recommends that you generate a secure password for the site that you’re sharing in order to avoid sharing any passwords that you’re uncomfortable with the recipient obtaining.   

LastPass Windows App Install and log in to the LastPass for Windows Desktop application to access the contents of your LastPass vault from your desktop. This is an entirely optional method to access your passwords. Auto-filling on Windows application (such as Engagement or Axcess) is inconsistent and we generally don’t recommend you use it for auto-filling apps.  Go to this website: https://lastpass.com/misc_download2.php and select “LastPass Universal Windows Installer”  Run the installer that has been downloaded. Once installed, open the LastPass Windows app.  When prompted with the login window, choose from the following options:  Put in your email, skip the password, and hit Log in. Once you select Log in, you will get a prompt to login with your network credentials (the same password as your computer/email).   Note: If you are at a KSM office and connected to KSM Wi-Fi you will NOT be prompted for DUO 2FA. If you are not connected to KSM Wi-Fi, you will be prompted for DUO 2FA upon sign-in.  Once logged in, an active LastPass icon appears in your system tray indicating a successful login. If you close the LastPass for Windows Desktop application, it will continue to run in the background and fill login information for websites.  Use the vault You can use various features and tools within the vault, including a Search field to filter sites/passwords, secure notes, form fill items, and applications.  Click All Items or select an item type in the left navigation, then click the Add icon in the lower-right navigation to create a new password, note, form fill item, or application Click the user account drop-down menu and select Logout to sign out of your account               Use the item action menu Hover over your desired item, then you can choose from the following options: Launch to open the website (this will open in your default browser, which will be Google Chrome for KSM staff). Edit icon to make changes to your site, secure note, or form fill item. Delete icon to delete your item. Copy Username icon to copy your site or application's username to your clipboard. Copy Password icon to copy your site or application's password to your clipboard.    

LastPass Linking Personal Account We are providing staff with a complimentary LastPass Families account, which is a personal account that includes five (5) additional licenses that you can grant to anyone – family, friends, etc.  Everyone that you invite to your LastPass Families account is granted their own personal LastPass account just like yours, where they can securely generate passwords, manage account credentials for sites, and store anything from notes, payment cards, passports, bank accounts, and much more. Additionally, everyone can choose to share items in their vault with others while keeping the rest of their vault completely private. Claim your LastPass Families account by logging in to your LastPass Business account then completing the activation steps.  Log in to LastPass and access your vault by doing either of the following:  While logged in to your LastPass Business account, click the LastPass icon in your web browser toolbar, then select Open My Vault. Go to https://lastpass.com/?ac=1 and log in with your LastPass Business email address and network password. Select Account Benefits in the left navigation.  Click Activate LastPass Families for free.  Enter the email address of your existing personal LastPass account, then click Let's go.  Troubleshooting: If you don't have an existing personal account, create a new personal account to activate LastPass Families: Enter the personal email address that you want to use for LastPass, then click Let's go. Check your inbox for a registration email from LastPass, then click the verification link within the email. Your new personal account is registered, and you can return to your vault to complete the activation process for LastPass Families. Enter your master password for your personal account, then click Let's go.  Click Back to Account Benefits.  Result: An email verification has been sent to your personal email address, and your "Families as a benefit" status is listed as Pending. Check your inbox and click the verification link.  You have activated LastPass Families as a Benefit for your LastPass Business account, and your "Families benefit status" is set to Claimed within the Account Benefits page.                        How do I link my LastPass Families as a Benefit account? You can link your personal LastPass Families account (or another personal account) to your company's LastPass Business account so you can keep your vault entries all in one place while both accounts remain separate. Once your personal account is linked, your personal LastPass account is treated as a shared folder within your LastPass Business account. KSM cannot see anything in your personal account whatsoever.  Before you begin: You must activate your LastPass Families account before proceeding. Follow the instructions leading up to this.  Select the LastPass add-in icon in your web browser toolbar, then select Open My Vault. Or go to https://lastpass.com/?ac=1 and log in with your LastPass Business email address and network password. Select Account Benefits towards the bottom left-hand side of the page. Select Link accounts.  Enter your personal account master password (the same account that you activated), then click Link Account. A confirmation email message will indicate your personal and business accounts are now linked. Select Back to Account Benefits.  Your LastPass Families account (or other personal account) is now linked to your company's LastPass Business account, and the "Account linking" status is set to Linked within the Account Benefits page.   

LastPass Managing Family Account    You can add new Family Members (i.e., end users) to your LastPass Families account via the Manager Dashboard. Before you begin: To add a new family member, you must first verify your Family Manager email address.  Log in to your personal LastPass account and access your vault by doing either of the following:  In your web browser toolbar, click the LastPass icon and select Open My Vault. Go to https://lastpass.com/?ac=1 and log in with your email address and master password. Note that you cannot be signed in to your KSM Lastpass account at the same time as your personal account. We recommend either logging into your personal account via  https://lastpass.com/?ac=1 in an incognito tab, or on a personal computer.  Select Manage Family in the left navigation.  Click Add Family Member in the top navigation.  Enter the email address, first name, and last name of the Family Member you want to add.  Click Add Family Member to send an email invitation to the Family Member.  Once the user has received their email invitation, they will see either of the following:  Not a current LastPass user – Click Activate Your Account to create a new account and join as a Family Member. Existing LastPass user – Click Join Your Family, then click Yes, add me! to join as a Family Member.  

LastPass Families as a Benefit – FAQs  As a LastPass user, please review the most frequently asked questions below about Families as a Benefit. What is LastPass Families as a Benefit? KSM has a LastPass Enterprise account which also includes a complimentary LastPass Families account. This is a personal LastPass account granted to you that also includes five (5) additional LastPass licenses, which you can grant to individuals closest to you – family, friends, anyone you care about – so they can also use LastPass to keep their digital lives safe. Who can claim this offer? All new KSM staff can claim the Families as a Benefit offer, which is a complimentary LastPass Families account with five (5) additional individual licenses. Learn how to claim your Families as a Benefit offer. Where can I check if I have Families as a Benefit? Once you log in to your LastPass Business account and open your vault, you will see Account Benefits in the left navigation, where you can activate your Families as a Benefit account. Can I claim Families as a Benefit without linking a personal account? Yes – Families as a Benefit can be claimed without having to link a personal account. What if I don't want to activate the offer? While we certainly recommend it, you are not required to activate the Families as a Benefit offer. If you ever change your mind and want to activate it, the Account Benefits option in the left navigation will remain in your vault for you to claim at any time for the duration of your employment at KSM. Can I deactivate it if I no longer want the offer? Yes – if you change your mind and decide you don't want it, you can deactivate Families as a Benefit.     Can I give the offer to someone else? No – this offer is only available to employees with a LastPass Business account and can only be activated within the vault of the LastPass Business user's KSM business account. Will I ever be charged for Families as a Benefit? No – this is a complimentary LastPass Families account that is included in each LastPass Business user account through KSM at no added cost.  I already have LastPass Premium or Families, can I still claim the offer? Yes – existing customers who have purchased a LastPass Premium or Families account will be migrated to the Families as a Benefit account once the offer has been activated in the employee's LastPass Business user account. Will I be reimbursed if I already paid for LastPass Premium or Families? No – existing customers who have already paid for LastPass Premium or Families will not be reimbursed for a personal account that they have already purchased. What happens if I am terminated or leave the firm? Shortly after you (a staff member) leave and are separated from the LastPass organization, you will be prompted to purchase your own LastPass Families account by entering your own personal payment information. If you choose not to purchase a LastPass Families account, you and your designated "Family Member" accounts will be converted to LastPass Free accounts without the risk of any data loss.  Important Note: You will never lose any of your stored vault items if you convert to a LastPass Free account. However, LastPass Free accounts only allow you to access LastPass from one device type (i.e., either all computers or all mobile devices).  I already have a LastPass Families account, will I lose any of my shared items or folders when I claim my Families as a Benefit offer? No, all of your shared items and folders will remain shared (as-is) after you claim Families as a Benefit.     What is account linking, and why should I use it? You can link your personal LastPass Families account to your KSM LastPass Business account so you can keep your vault entries all in one place while both accounts remain separate. If desired, you can always unlink your personal account at any time if you no longer want to access your personal vault items while logged in to your LastPass Business account. Can KSM or my family/friends on my LastPass Families account view the contents of my personal vault? No – regardless of whether you choose to link your personal Families as a Benefit account with your LastPass Business account, KSM will never be able to view or access your personal vault, nor the vaults of your Family Members in your LastPass Families account. Similarly, in your personal LastPass Families account, each person can only access their own personal vault (regardless of their role in LastPass Families – Family Owner, Manager, or Member). This means that nobody can view or access another person's vault within the account. However, you and your LastPass Families users can choose to proactively use the Sharing Center to share individual items (passwords, payment cards, secure notes, etc.), or create a shared folder and fill it with items to share with another person within your LastPass Families account. I have activated Families as a Benefit and added my family/friends – where should they go if they need support from LastPass? The Families as a Benefit offer provides "Personal" level support for its LastPass Families users. This includes access to the 24/7 LastPass Support Center (which offers various self-help articles, videos, and additional resources) as well as access to the LastPass Community (for crowd-sourced support, which is monitored by LastPass Specialists). If additional assistance is needed, these LastPass Families users can submit a case via our 24/7 Support Center to contact LastPass Support.