Here's an interactive tutorial ** Best experienced in Full Screen (click the icon in the top right corner before you begin) ** https://www.iorad.com/player/2167641/Freshservice---Service-Request---New-Application-Request 13 STEPS 1. The first step is to log into FreshService using SSO 2. Select "Request a Service" 3. Select "Requests for IT" 4. Select "New Application Request Form" 5. Select the "Name of 3rd Party Application" text box. Enter the name of the application you wish to request. 6. Select the "Is this a stand-alone app or a Microsoft Teams app?" dropdown box. Then indicate whether it is a Microsoft Teams Application or a Stand Alone application. 7. Select the "If Possible, please include the URL for the Publisher Site" textbox. Then enter the URL for the publisher site if you have it available. This will make investigation of the application easier if there are many apps with the same name. 8. Select the "What is the business purpose of this app?" Textbox. Enter a description of your groups need for the application. 9. Select the "What individuals need Access to this App?" textbox. Please enter the names or the group name of the individuals that need access to this application. 10. Select the "Does this App require a license?" drop down menu. 11. Select whether the application requires a license to the best of your knowledge. 12. Select "Place Request" 13. Confirm all details are correct. Then select Confirm. That's it! You're Done!

Here's an interactive tutorial ** Best experienced in Full Screen (click the icon in the top right corner before you begin) ** https://www.iorad.com/player/2214358/Freshservice---Service-Request---Client-Email-Change 6 STEPS 1. Navigate to https://support.ksmcpa.com/support/home 2. Select "Request A Service" 3. Select Client Email Change 4. Enter the information regarding the client Email change. 5. Click Place request 6. Select Confirm to complete this request.

Here's an interactive tutorial ** Best experienced in Full Screen (click the icon in the top right corner before you begin) ** https://www.iorad.com/player/2214364/Freshservice---Service-Request---Client-Name-Change 9 STEPS 1. Navigate to https://support.ksmcpa.com/support/home 2. Select "Request A Service" 3. Select Client Name Change 4. Enter the information regarding the client name change. 5. Select Place Request 6. Verify the requester. 7. If you need to request on behalf of someone else click the checkbox. 8. Enter the user you are requesting on behalf of (if applicable.) 9. Select Confirm to complete this request.

If you need to report an IT issue please do the following 1.  Go to https://support.ksmcpa.com/support/home and please use your network credentials if prompted. 2.  Select Report an Issue 3.  As you enter a subject in the subject line, review the Suggested Articles on the right side to research the issue you might be having. Select the article to review a possible solution: 4.  Please fill out the form with as much detail as possible, including screenshots and error messages. Use the following as a guide: Client Number and Name Year (if applicable) Application you are using Screenshots of error messages 5.   After completing the form, please hit Submit.  An IT Support Technician will contact you after reviewing the issue

Here's an interactive tutorial ** Best experienced in Full Screen (click the icon in the top right corner before you begin) ** https://www.iorad.com/player/2215501/Freshservice---Service-Request---PE-Billing-Rights-Permissions-Change 10 STEPS 1. Navigate to https://support.ksmcpa.com/support/home 2. Select "Request A Service" 3. Select the PE tab. 4. Select "Billing Rights/Permissions." 5. Enter Change Information. 6. Select Place Request. 7. Verify the requester. 8. If you need to request on behalf of someone else click the checkbox. 9. Enter the user you are requesting on behalf of (if applicable.) 10. Select Confirm to complete this request.

Here's an interactive tutorial ** Best experienced in Full Screen (click the icon in the top right corner before you begin) ** https://www.iorad.com/player/2215487/Freshservice---Service-Request---Employee-Department-Change 10 STEPS 1. Navigate to https://support.ksmcpa.com/support/home 2. Select "Request A Service" 3. Select the HR tab. 4. Select "Department Change Request." 5. Enter your change Information. 6. Select "Place Request." 7. Verify the requester. 8. If you need to request on behalf of someone else click the checkbox. 9. Enter the user you are requesting on behalf of (if applicable.) 10. Select Confirm to complete this request.

Here's an interactive tutorial ** Best experienced in Full Screen (click the icon in the top right corner before you begin) ** https://www.iorad.com/player/2215495/Freshservice---Service-Request---Employee-Exit 10 STEPS 1. Navigate to https://support.ksmcpa.com/support/home 2. Select "Request A Service" 3. Select the HR tab. 4. Select "Employee Exit" 5. Enter the users information. 6. Select "Place Request." 7. Verify the requester. 8. If you need to request on behalf of someone else click the checkbox. 9. Enter the user you are requesting on behalf of (if applicable.) 10. Select Confirm to complete this request.

Here's an interactive tutorial ** Best experienced in Full Screen (click the icon in the top right corner before you begin) ** https://www.iorad.com/player/2214370/Freshservice---Service-Request---Lost-Client 5 STEPS 1. Navigate to https://support.ksmcpa.com/support/home 2. Select Lost Client 3. Enter your name as the requestor or the name of the staff the request originated from and select the appropriate email address. 4. Enter the required request information. An attachment can be submitted as well for longer lists. 5. Select Place Request

Here's an interactive tutorial ** Best experienced in Full Screen (click the icon in the top right corner before you begin) ** https://www.iorad.com/player/2214348/Freshservice---Service-Request---Client-Address-Phone-Change 7 STEPS 1. Navigate to https://support.ksmcpa.com/support/home 2. Select "Request A Service" 3. Select Client Address & Phone Change 4. Enter information to be updated. 5. Select "Place Request" 6. Verify Requester. If you need to request on behalf of someone else Select the Checkbox and User. 7. Select Place Request to finish the process.

Here's an interactive tutorial ** Best experienced in Full Screen (click the icon in the top right corner before you begin) ** https://www.iorad.com/player/2215498/Freshservice---Service-Request---Employee-Name-Change 10 STEPS 1. Navigate to https://support.ksmcpa.com/support/home 2. Select "Request A Service" 3. Select the HR tab. 4. Select "Employee Name Change." 5. Enter user information. 6. Select "Place Request." 7. Verify the requester. 8. If you need to request on behalf of someone else click the checkbox. 9. Enter the user you are requesting on behalf of (if applicable.) 10. Select Confirm to complete this request.