Here's an interactive tutorial ** Best experienced in Full Screen (click the icon in the top right corner before you begin) ** https://www.iorad.com/player/2042749/Teams-Voice---How-to-View-and-Configure-your-Voicemail-in-MS-Teams-for-Windows-10 21 STEPS 1. The first step is to open Microsoft Teams. Then Click Calls 2. Click Voicemail 3. Using the History section, you can view all missed calls where a voicemail was left. This will allow you to read or listen to your voicemail messages. 4. To listen to a voicemail message, Click on the voicemail you would like to listen to. 5. Then click the play button. 6. Now let's go over configuring Voicemail greetings. Click more options, at the top right. 7. Click Settings 8. Click Calls 9. Click Configure Voicemail 10. Click Record a Greeting 11. Use the dial pad to follow the given prompts for setting up your voicemail. 12. Once you have completed the Voicemail Greeting and confirmed you wish to use it actively, Click Leave 13. Click More Options 14. Click Settings 15. Click Calls 16. Click Configure Voicemail 17. There are also other settings here that you can select to decide how your calls should be managed. Call Answer Rules will allow you to choose what happens when someone goes to voicemail. 18. Additionally, you can click, "When I have an Out of Office Calendar Event", You can automatically set your Out of Office message to play, based on when you have Out of Office time scheduled on your calendar. 19. You Can also Utilize Text-To-Speech for your voicemail message, using the "Your Custom Greeting" section 20. You can provide an additional Out of Office Greeting with Text to Speech using the "Your Custom Out of Office Greeting" section 21. When Finished, Click OK

Here's an interactive tutorial ** Best experienced in Full Screen (click the icon in the top right corner before you begin) ** https://www.iorad.com/player/2055971/Microsoft-Teams-Voice---How-to-add-Contact-to-a-Contact-Group 6 STEPS 1. The first step is to Open Microsoft Teams and Click Calls 2. Click More Actions in the Contact group you wish to add contacts to 3. Click Add a Contact to this Group 4. Type the name of the contact your wish to add 5. Click on the Contact you wish to add 6. Click Add. That's it. You're done.

Here's an interactive tutorial ** Best experienced in Full Screen (click the icon in the top right corner before you begin) ** https://www.iorad.com/player/2131914/Microsoft-Teams-Voice---How-to-Merge-Calls 11 STEPS 1. The first step is to type in the first number within the Microsoft Teams Calls Dialer 2. Once you have entered the first phone number click call. 3. Wait for the first call to be answered. 4. Once your first call has been answered return to Teams and enter your second number. 5. Once you have entered the second number, click call 6. Wait for the second call to be answered. 7. Once the second call is answered, click More 8. Click Merge Calls 9. Select the call you want to Merge. 10. Click Merge 11. Teams will now merge your calls. That's it! You're Done!

If you have been added to a call queue in Teams Voice, follow these steps to enable or disable your ability to receive calls from the call queue. 1. Open Teams and click the Settings and More menu to the left of your account picture, then click Settings. 2. In the Settings window, click the Calls tab. 3. Scroll to the bottom of the Calls tab until you see the Call Queues section and a list of queues you are a member of. If you do not see this section, you have not been added to any queues. 4. To the right of each queue is a toggle to enable receiving calls (on) or disable receiving calls (off) for that queue. Set your preference for each queue and close the settings window. Changes should take effect within 2 minutes.

Here's an interactive tutorial ** Best experienced in Full Screen (click the icon in the top right corner before you begin) ** https://www.iorad.com/player/2467897/Microsoft-Teams-Voice---How-to-Grant-Call-Delegation 7 STEPS 1. The first step is to open Microsoft Teams 2. Select the triple dot icon at the top right 3. Select Settings 4. Select Calls 5. Select Add a delegate under the Manage Delegates section 6. Using the Type a Name text box, enter the name of the staff member you would like to give delegation. 7. After granting delegation, you have the ability to modify the delegation permissions of your delegate or remove them. That's it! You're Done!

Here's an interactive tutorial ** Best experienced in Full Screen (click the icon in the top right corner before you begin) ** https://www.iorad.com/player/2467910/Microsoft-Teams-Voice---How-to-Transfer-a-Call-to-Another-Device 7 STEPS 1. The first step is to open Microsoft Teams. 2. Select the Join Call button 3. A new window will appear, giving you the option to add your device to the call or to transfer to the new device. 4. Select the Transfer to this device option 5. Before joining the call verify your camera, microphone and speaker settings to avoid disruption 6. Select Join Now 7. That's it! You're Done!

Here's an interactive tutorial ** Best experienced in Full Screen (click the icon in the top right corner before you begin) ** https://www.iorad.com/player/2468694/Microsoft-Teams-Voice---How-to-Create-a-Contact-and-Use-Contact-Cards 9 STEPS 1. The first step is to open Microsoft Teams and select View Contacts 2. Select the Add Contact button 3. Type in the name or number of the contact you wish to add 4. Select Add 5. Enter the contact information for your contact. 6. After entering the requested information, select Save 7. Now that the contact has been added to your contacts list. Use the search bar within the people module to search for your contact. 8. You should now be able to see your contact. 9. Use the contact card to initiate calls and emails as needed. Please note that all KSM staff will automatically be in your address book. That's it! You're done!

Here's an interactive tutorial ** Best experienced in Full Screen (click the icon in the top right corner before you begin) ** https://www.iorad.com/player/2468715/Microsoft-Teams-Voice---How-to-add-a-Contact-to-a-Category 9 STEPS 1. The first step is to open Microsoft Teams and Select People 2. Search for the contact 3. Select the More options button 4. Select Add Category 5. If the category you wish to add to is already listed, Select it. 6. If the category is not listed. Type in the name of the category you wish to use. 7. After typing in the name of the category, Select Create. You have now added a contact to a category. 8. To view the category use the list on the left side to select the category you wish to see. 9. That's it! You're Done!

Here's an interactive tutorial ** Best experienced in Full Screen (click the icon in the top right corner before you begin) ** https://www.iorad.com/player/2468750/Microsoft-Teams-Voice---How-to-have-your-calls-forwarded-to-your-cell-phone- 10 STEPS 1. The first step is to open Microsoft Teams. 2. Select the triple dot icon. 3. Select Settings 4. Select Calls 5. Select Forward all calls 6. Select Choose how all your calls will be forwarded 7. Select Forward to a New Number or Contact 8. Select Type a name or number 9. Enter the number you wish to forward to. 9b. Click 10. That's it! You're Done!