ISSUE: Outlook 365 Outlook freezes in the middle of an email when selecting the grammar check (blue lines) option in an email Email closes and Outlook crashes Email is not saved in drafts RESOLUTION: The grammar check needs to be turned off and back on Open Outlook > file > options > mail > editor options >  uncheck "Mark grammar errors as you type" > OK > close outlook Open Outlook > file > options > mail > editor options >  check "Mark grammar errors as you type" > OK > close outlook Open Outlook and test

Here's an interactive tutorial ** Best experienced in Full Screen (click the icon in the top right corner before you begin) ** https://www.iorad.com/player/2145391/Microsoft-Office---How-to-sign-out-of-all-Microsoft-products- 5 STEPS 1. The first step is to login to office.com and click your picture in the upper right corner. 2. Click View account 3. Click Security info. 4. Click Sign out everywhere 5. Click OK. That's it. You're done. Next step

Here's an interactive tutorial ** Best experienced in Full Screen (click the icon in the top right corner before you begin) ** https://www.iorad.com/player/2147682/Xink-Invitation-Access-Code <span class="fr-mk" style="display: none;"> </span> 6 STEPS 1. The first step is to open  Xink Home Page https://app.xink.io/Dashboard/Home  and click on the Employees tab 2. Click Search People and enter the user name 3. Click Gear icon 4. Click Open Invitation Page 5. Copy the code provided and paste in the Xink dialog box 6. That's it. You're done.

Here's an interactive tutorial ** Best experienced in Full Screen (click the icon in the top right corner before you begin) ** https://www.iorad.com/player/2164427/How-to-recover-deleted-emails-in-Outlook 6 STEPS 1. The first step is to click on your Deleted Items folder 2. Click Recover Deleted Items from Server 3. Click on the email or emails you want to recover 4. Click Restore Selected Items 5. Click Ok 6. That's it. You're done.

ISSUE: Outlook is opening hyperlinks in Microsoft Edge or another browser, instead of the Windows default browser SOLUTION: Select "FILE" Select "OPTIONS" Select "ADVANCED"  Choose "DEFAULT BROWSER" under "FILE AND BROWSER PREFERENCES" Links should now open in the default system browser instead of Microsoft Edge.

ISSUE: Need to remove a user’s access to an individual’s calendar   SOLUTION:    Open Outlook and click on the “File” tab at the top left.    Click on the Account Settings tab. Click on Delegate Access. Select the user name and click on the Remove tab and then the OK tab          

ISSUE: KSM email send and recieve is not available in the CSA Horizon Desktop RESOLUTION The steps below will allow you to access CSA and KSM email accounts in the CSA Horizon desktop. It will allow you to repsond to an email received in your CSA account using a KSM email sender address. This will also allow you access to the Document add-in to send/request client files. Open Outlook in the CSA Horizon desktop. In the upper right-hand corner of Outlook, confirm that your profile bubble shows your CSA email address when you hover over it Select File. Click on the arrow that shows your email address. It should only show your CSA address. Click Add Account > Enter your KSM email address > Click Connect Enter your KSM network password > Click Sign in  Select OK to Stay signed in to all apps > Click Done when prompted Click Done to active the KSM email address and restart Outlook Once you restart Outlook, you will see a new entry for your KSM inbox. In Outlook, If you select File, you will be able to select the account drop-down and should see a CSA email account and a KSMCPA email account Right-click over each Inbox and select Add to Favorites to have the Inbox appear in the Favorites section: As you move between CSA and KSM email accounts, the profile bubble will change between domains. The idea is that you will work in one Outlook environment, but you will be able to switch between domain accounts. Example, you need to reply to a CSA email using your KSM email account Reply to the CSA email Click the From drop-down > select the KSMCPA.com email address The recipient will receive an email from your ksmcpa.com email address.