ISSUE: "Upload Error" when electronic filing a return in CCH Axcess Tax "The following error occurred while performing requested operation: Error occurred during I/O operation." SOLUTION: Remove the PDFs from the return and re-attach. The problem is that Axcess Tax is not being given an opportunity to actually attach the file first and the calculation process is interfering with the file upload. **see notes at the bottom for other ways to resolve this issue Check the PDF attachment section to make sure a PDF exists, the View Attachment button should be colored and selectable Remove the PDFs from the return Attach the PDF again, but wait until the window below shows and goes away Calculate the return again and export it to electronic filing *Note*: If you continue to receive the error message after following the steps above, please try the following: Reduce the file size Open the file in Adobe > Select File > Reduce file size > wait for the new file to be created Alternatively, print the color PDF to adobe again and change the color to B&W Save the PDF on your local machine from which the return is being exported (Desktop, Documents, Downloads) and attach it from there rather than a network location Minimize the length of the file name

CCH Axcess - Return roll-forward If you need to roll-forward multiple years for missing years use this solution: Axcess - Roll forward a return (Missing Years) Open Axcess Return Manager Enter the client name/number Locate the year of the return you want to roll forward Select and Highlight the return (do not open) Select Roll Forward from the toolbar Select a Tax template that corresponds to your return type, this is mandatory Select Create The return will roll forward, have the template settings applied, and open up Please always select save to establish the return. If you close and do not save, the return will be removed with no recovery option available, even if you have worked on it.

KSM Employee Personal Return Procedures Staff personal returns should be secured by selecting Manage, Secure Return, Password. Only secure your personal, not ALL of your employee prepared returns Although it is our intention to efile all staff personal returns, it is not required as KSM is not the paid preparer. If efiling, you are no longer required to submit 8879s, just secure and retain them as we may need them in the future. All personal returns are required to have the following number format: 99000.####XX, where #### is your unique ID number and XX is a numeric increment starting at 01, i.e. 99000.123401, 99000.123402, etc. Click here to find out how to locate your unique ID: PE - How to Locate Your Unique ID for Tax Returns *NOTE*: Do not use the Sub-ID field for personal returns. Returns must be saved and grouped according to the image below How to setup a new Employee return in CCH Axcess Select New > Return Enter 99000.####AA into the Client field #### = Unique ID AA = starting at 01, increment your return Click on the record that appears to fill in the details *NOTE* If no record appears likely this is the first time setting up a personal return, click on the Add New Client button and skip to the step below. *NOTE* Skip this step if not setting up a new client If adding a New Client in the Add Client window that appears Select the correct Client Type Office = _KSMIND Business Unit = 9KSM_STAFF Change client ID field to full number above with NO sub-ID Select Full Name and enter the client name Return Group = 9KSM_STAFF Click OK Email helpdesk if you have numbering or grouping issues Check that Return Configuration = KSM_Staff Do not select a template for personal returns Select Add password protection to client and enter a password Select Create Return Axcess Tax settings to Efile Personal returns 1040 Returns If Fed and Indiana: General > Electronic Filing > 1 – General > Field 1 > Y General > Electronic Filing > 2 – Paperless E-file > Field 1 > Y General > Electronic Filing > 4 – ERO Overrides > Field 20 > Employee Benefit General > Return Options > 6 – Preparer Information > Field 1 > Checkmark If NY or OH State (in addition to above): General > Basic Data > 1 – General > Fields 31-36 as applicable General > Return Options > 6 – Preparer Information > Field 12 > Staff name preparing return Field 13 > staff SSN if applicable OR Field 14 > staff PTIN if applicable Business Entity Returns General > Electronic Filing > 1 – General > Field 1 > Y General > Electronic Filing > 3 – ERO Overrides > Field 19 > Employee Benefit General > Return Options > 4 – Preparer Information > Field 12 > Staff name preparing return Field 13 > staff SSN if applicable OR Field 14 > staff PTIN if applicable Employee Upload and Review of Personal Returns Please use Practice Engine to give your approval to release your personal returns and extensions. Please continue to have ALL of your personal 8879s signed prior to approving your returns for release. However, you will NOT need to submit these unless requested. Also, please store your personal 8879s in your OneDrive folder. Please do not wait until the deadline to release your personal returns. We are managing several hundred returns each day immediately prior to the deadline. Early upload and processing of your returns is appreciated. In order to access the Employee Approval to Release Return/Extension(s), follow the steps below in PE: Add Efile Data to your Staff selections: Staff > Manage Menu > Add Staff EFile Data > Save To approve your personal returns: Select Staff > Staff Efile Data > Select Employee Approval to Release Return/Extension(s) Select the relevant Tax Year > Refresh List Enter your Employee ID number in the Search field to locate your returns to approve All personal returns should be in the format 99000.####01 where #### is your Unique ID number and the last 2 numbers increment, i.e. 99000.123401, 99000.123402, etc. If your return number is in any other format, please submit a request to helpdesk that the number get changed Select the checkbox to choose the return/extension to approve Select "Add Selected to My List" Once your selections appear in your list, select the checkbox in front of each record and choose Approve Selected for Release to IRS If you select a return by mistake, select the checkbox and use the Delete link to the far right to move it back to the previous list You will also be able to check the status of your returns by viewing the federal and state status columns in this window. *Note*: No returns will show up on your list until you export them from Axcess. Typically, it takes approximately 1 hour from the time you export them until the return shows up in your listing. After you follow this process, we will export your returns. If there are any issues with your personal returns, we will notify you by email with any relevant rejection codes. You can check the status of your e-filed return by accessing your return in Axcess, the MISC section on the Fed Government tab, and reviewing the “E-file Report.”

Axcess - Process for turning off Proforma and Organizer processing inside a return In the event a return does not need to be rolled forward to the next tax return year this process can be used to turn off the proforma function. If applicable, the organizer (1040, 1041) can also be turned off. When batch processing occurs at year-end, this will keep the return from rolling and the organizer from generating. Turing off the proforma will allow us to make certain that the correct version is being processed in the subsequent year. You would typically want to turn off the proforma and/or organizer for any the following (but not limited to these): Amended return V2 and turn off V1 MFJ split with V2 for the TP and the new number for the SP. You would turn off V1 An additional version for a disregarded entity A version used for different tax scenarios that was never meant to be filed A return for a lost client (send help desk request) so that the return is not prepared and the organizer is not sent A deceased client Steps to turn off the proforma and the organizer (if applicable) From the CCH Axcess folder on your Desktop launch Tax to open the Return Manager  Open the return in which you wish to turn off Proforma and Organizer processing Each entity type is slightly different, but the options can always be found under Return Options > Pro Forma and Organizer Print Options (1040,1041) OR Return Options Pro Forma Options (1065,1120) 1040                   1041                   1065, 1120                   Once the field(s) are located simply select the field and select Y from the dropdown Select the Axcess icon in the top left of the screen and select Save  Close the return

Axcess - Creating a return for a new client The process for creating a return for a new client and creating a return for an existing client are slightly different. The steps below outline How to Create a Return for a New Client  For existing clients use the article instead: Axcess - Creating a return for an existing client | Knowledge Base | KSM IT   From the CCH Axcess folder on your Desktop launch Tax to open the Return Manager  Select New Return  Type in the new client ID with trailing sub ID (In most cases this will be .000) Click the Add New Client button The Add Client window will appear as shown below  Select the correct Client Type Select the Office Select the Business Unit, if applicable  Verify the Client ID and Client sub-ID are correct Select Full Name and enter the client name Select the correct Return Group Social Security numbers can also be added here         Select OK to create the Client. *Note*: After you select OK the Client is created. If you cancel the process after selecting OK you will be creating a return for an existing Client.  Axcess - Creating a return for an existing client | Knowledge Base | KSM IT    Confirm the correct Tax Year is selected  Confirm the correct Return Type is selected  Confirm the correct Return Configuration is selected  Enter a Return Description, if applicable Confirm the correct Return Template is selected  Select Create The return will open Select the Axcess icon in the top left of the screen and select Save immediately Save Early, Save Often *Note*: Failure to Save will result in the return not being created and you will have to create a return for an existing client

Axcess - Creating a return for an new client The process for creating a return for a new client and creating a return for an existing client are slightly different. The steps below outline How to Create a Return for an Existing Client. For existing clients use this article instead: Axcess - Creating a return for a new client | Knowledge Base | KSM IT From the CCH Axcess folder on your Desktop launch Tax to open the Return Manager  Select the Home Tab > Select the New dropdown in the ribbon and select New Return   Type in the client ID with trailing sub ID (In most cases this will be .000) Select the client ID that appears The fields for Tax year, Return type, and Return configuration will fill in automatically  Confirm the correct Tax Year is selected  Confirm the correct Return Type is selected Confirm the correct Return Configuration is selected Enter a Return Description, if applicable    Confirm the correct Return Template is selected  Select Create Return   If creating a return in the same year as a previously prepared return, a window will appear allowing you to create a new version of the return *Note*: If you are creating a new version that will be filed, please turn off proforma and organizer processing for any other versions Turn off Proforma and Organizer processing | Knowledge Base | KSM IT  Select New Version to create the next Version of the return Enter a Description for the subsequent version of the return The return will open Select the Axcess icon in the top left of the screen and select Save immediately  Save Early, Save Often *Note*: Failure to select Save will result in the return not being created. You will have complete this process again.

Axcess - How to password protect a return From the CCH Axcess folder on your Desktop launch Tax to open the Return Manager Search to find your personal return > Open your return Select the Manage tab > Secure Return           When prompted, Enter and confirm a password of one to eight letters or numbers  Special characters (for example, !, @, #, spaces) are not allowed            Select OK Calc > Save Changes  Close the return *Note*: If a password is forgotten and needs to be recovered, contact the helpdesk through the helpdesk portal - Support : KSM IT   

11 STEPS 1. The first step is to open CCH Axcess folder on your Desktop. 2. Double click Tax to open Return Manager. 3. Click Status to open the e-file status webpage. 4. Click Close if the Returns with expired date box appears. 5. Click the e-filing Status tab. 6. Click Tax Year dropdown to select the year of return you are searching for (Only 2019 -2021 are available). 7.  In the Search panel, select which item to search by:  Return ID, Name, or SSN. 8. Type the Return ID, Name or SSN/FEIN into the search field, and click Search to generate results. 9. Click on the Rejected link. 10. The Reject Report shows the explanation for the rejection and the solution. This is the same information that is e-mailed to you when a rejection comes back. 11. That's it. You're done. Here's an interactive tutorial ** Best experienced in Full Screen (click the icon in the top right corner before you begin) ** https://www.iorad.com/player/2011380/Axcess---How-to-check-for-rejected-return-explanation

11 STEPS 1. The first step is to open CCH Axcess folder on your Desktop. 2. Double click Tax to open Return Manager. 3. Click Status to open the e-file status webpage. 4. Click Close if the Returns with expired date box appears. 5. Click the e-filing Status tab. 6. Click Tax Year dropdown to select the year of return you are searching for (Only 2019 -2021 are available). 7. In the Search panel, select which item to search by: Return ID, Name, or SSN. 8. Type the Return ID, Name or SSN/FEIN into the search field, and click Search to generate results. 9. Click on the Return ID link to generate the e-file Return History. 10. Here you can click Print to print the history to PDF, or click Export to export an Excel copy of the history. 11. That's it. You're done. Here's an interactive tutorial ** Best experienced in Full Screen (click the icon in the top right corner before you begin) ** https://www.iorad.com/player/2011447/Axcess---How-to-check-return-history

Please follow the link https://www.cch.com to get more e-filing information. You may need to create an account with our account number as 757887.  Types of returns able to be E-Filed (As of 1/2024) Federal Indiana 1040 e-file Extensions Yes No Amended Return Yes No Superseded Return Yes No Short-Year Return No No Short-Year Amended No No Short-Year Superseded No No Final Return No No Final Amended No No Final Superseded No No Composite Return No No Consolidated Return No No Prior Year Return Yes (current tax year and 2 prior tax years) Yes (current tax year and 2 prior tax years) 1041 e-file Extensions Yes No Amended Return Yes Yes Superseded Return Yes No Short-Year Return Yes No Short-Year Amended Yes No Short-Year Superseded Yes No Final Return Yes No Final Amended Yes No Final Superseded Yes No 1065 e-file Extensions Yes No Amended Return Yes No Superseded Return Yes No Short-Year Return Yes Yes Short-Year Amended Yes No Short-Year Superseded Yes No Final Return Yes Yes   Final Amended Yes No Final Superseded Yes No Composite Return No No Consolidated Return Yes No Handling of Subsidiaries Subsidiaries are not transmitted since they are Q Subs. No Prior Year Return Yes No 1120 e-file Extensions Yes No Amended Return Yes Yes Superseded Return Yes No Short-Year Return Yes Yes Short-Year Amended Yes Yes Short-Year Superseded Yes No Final Return Yes Yes Final Amended Yes Yes Final Superseded Yes No Composite Return N/A No Consolidated Return Yes Yes Handling of Subsidiaries All returns in the group are included in 1 electronic file when uploaded. No Other Return 1120F No Prior Year Return Yes No 1120S e-file Extensions Yes No Amended Return Yes Yes Superseded Return Yes No Short-Year Return Yes Yes Short-Year Amended Yes No Short-Year Superseded Yes No Final Return Yes Yes Final Amended Yes No Final Superseded Yes No Composite Return No No Consolidated Return Yes No Handling of Subsidiaries Subsidiaries are not transmitted since they are Q Subs. No Prior Year Return Yes No 990 e-file Extensions Yes No Amended Return Yes No Superseded Return No No Short-Year Return Yes No Short-Year Amended Yes No Short-Year Superseded No No Final Return Yes No Final Amended Yes No Final Superseded No No Composite Return No No Consolidated Return No No