ISSUE: Need to delete a company from a database. SOLUTION: Follow the steps below to remove a company file. With FAS open select File from the menu bar Select Delete Company Close company if necessary Select correct Database from the dropdown Highlight company from the list Select Delete Select Yes to confirm deletion

Sage Fixed Assets - Application locks up when running a depreciation or generating/printing a report ISSUE: An incorrect printer is selected in Print Setup inside Sage Fixed Assets.  Close stuck Sage Fixed Assets instance Click on the Windows button and type Task to search for the Task Manager  Select Task Manager and once it opens select Sage app and click End task         Open Sage Fixed Assets and change printer setting Open Sage Fixed Assets again Select File > Print Setup...         Select the dropdown arrow and select Microsoft Print to PDF       Select OK  Re-run the depreciation or report 

Here's an interactive tutorial ** Best experienced in Full Screen (click the icon in the top right corner before you begin) ** https://www.iorad.com/player/2011271/Sage-Fixed-Assets---Copy-or-Move-Company-to-new-Database 10 STEPS 1. The first step is to open Sage Fixed Assets and click File 2. Hover over Company Utilities and click on Copy Company 3. Click on the dropdown arrow to select the Database where the Client is stored 4. Click on the Company you wish to copy to highlight it 5. Scroll to find the database you are copying the company to and click on it to highlight it 6. Click the box to delete the original if you do not want the company to exist in two places 7. Click Copy 8. Click Yes to confirm deletion, if necessary 9. When all copying is complete click Close 10. That's it. You're done.

Sage Fixed Assets - Error when trying to print report. ISSUE: Incorrect printer is being used. Error message when printing reports, ex. 199a Message states: "Error occurred while generating report - Please contact your System Administrator" Error in File 1IROL_Section199A Error in formula Detail Col13 199AAcqValue: 'whileprintingrecoreds' The string is non-numeric. Details: errorKind Detail: Invalid Printer Selected SOLUTION: Click OK on the error message > Close FAS The default printer is not set correctly Close FAS Select the Windows button on the lower left side Type printers and select Printers & Scanners Scroll to locate Microsoft Print to PDF - (NOT vdi or redirected) Select Manage > Set as Default > Close the window Open FAS, open the client, run the reports and print In FAS, select File > printer setup > Scroll through the printer options to locate Microsoft print to PDF > select it. Click Print again. Save the printed PDF to desired location.

ISSUE: Error message: You have no remaining available seats in Sage Fixed Assets - Depreciation RESOLUTION: SageFAS is accessible via Horizon 

ISSUE: The FAS Company name needs to be changed RESOLUTION: Select File > Open Company to locate and open the company With the  company open, select File > Edit Company Change the Name in the Name field Select OK

ISSUE: Staff restored a file and get the error message below ERROR: [BPNETMGR] The specified lock already exists for this process RESOLUTION: Select OK > CLose FAS > Re-open FAS Confirm that your client was restored This is a known issue with FAS