ISSUE: Staff is not getting the pass-through login to e-Forms RS Staff being asked for account, name, password RESOLUTION: e-Forms RS is a direct pass-through from logging in to https://checkpoint.riag.com/ directly e-Forms RS shows up under the Tools section staff click the e-Forms and are processed through if e-Forms RS is not available as a tool, staff needs to have their subscription updated Send a request to the help desk to add e-Forms to your toolset Have staff exit Chrome and Checkpoint RIA Add WEB5 and WSLC order to the staff from Checkpoint Admin Navigate to staff machine and Open Chrome Settings > Extensions > Visit Chrome Web Store Search for Meta4 and add Cegid Peoplenet ClickOnce launcher (follow steps to add) https://chromewebstore.google.com/detail/cegid-peoplenet-clickonce/jkncabbipkgbconhaajbapbhokpbgkdc?utm_source=ext_app_menu Go to chrome://settings/content/popups and check the box "Sites can send pop-ups and use redirects" Close Chrome Open Chrome and navigate to https://checkpoint.riag.com/ and login with staff credentials Agree to any popups > Select Tools > e-Form RS > Continue > Continue **Note: Troubleshooting document on pass thru issues: chrome-extension://efaidnbmnnnibpcajpcglclefindmkaj/https://eformrs.com/forms15/pass_thru_troubleshoot.ing.pdf If this still does not work in Chrome, try it in Edge. Enter the following link in the Edge browser: edge://flags/#edge-click-once Scroll to ClickOnce Support setting and select Enabled from the dropdown list Restart the browser