ISSUE: Not sure how to login to SafeSend Returns RESOLUTION: Navigate to and click this link: https://www.safesendreturns.com/ Enter your network creds Click the link noted below:    

ISSUE: Trying to upload a PDF to SafeSend Returns Received email: *PLEASE DO NOT REPLY TO THIS EMAIL NOTIFICATION* The SafeSend Returns recognition engine encountered an error in reading or organizing the document named CLIENT NUMBER Clnt V1 (1).pdf . Please resubmit the document. RESOLUTION: Identified that the upload is not password protected, was printed from Axcess and is a client copy Re-print the Client Copy, add a new barcode, upload to SafeSend Returns again paying attention to the naming of the file